Last Updated: June 21, 2026
1. Information We Collect
When you use Apna Bhagalpur, we collect:
- Personal Information: Name, phone number, email address, age, and gender when you register or book an appointment.
- Appointment Data: Clinic selected, doctor chosen, appointment date and time, booking history.
- Usage Data: How you interact with our platform to improve our service.
2. How We Use Your Data
- To book and manage your doctor appointments
- To send appointment confirmations and reminders
- To allow clinics to manage their patient queue
- To improve our healthcare booking platform
- We DO NOT sell your personal data to third parties
3. Phone Number Privacy
Your phone number is visible only to the clinic you book with. In public areas (queue display, tracking), phone numbers are masked (e.g., 9876****01).
4. Data Storage & Security
Your data is stored securely on encrypted servers. We use industry-standard security measures including:
- Encrypted data transmission (HTTPS)
- Secure password hashing (bcrypt)
- Rate limiting to prevent abuse
- Automated daily database backups
5. Data Sharing
We share your data only with:
- The clinic and doctor you book an appointment with
- Service providers who help us operate (hosting, database)
- Legal authorities if required by law
6. Your Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Request deletion of your account
- Withdraw consent for data processing
To exercise these rights, contact us at the details below.
7. Cookies
We use essential cookies to keep you logged in and maintain your session. We do not use tracking cookies or third-party analytics.
8. Contact Us
If you have questions about this Privacy Policy, contact us:
📧 Email: support@apnabhagalpur.com
📞 Phone: +91-XXXXXXXXXX
📍 Address: Bhagalpur, Bihar, India